This has been getting some attention:
Musk: My frank opinion of the government is that the government is just the DMV that got big, okay, so when you say, like, let's have the government do something, you should think, do you want the DMV to do it?
My first impulse, like other people who commented on it, was to defend the DMV. I think I remember some surly staff when I first got a learner's permit in 1967, but since then my experiences have been overwhelmingly positive. In the past few years I've been to the BMV (as it's known in the Hoosier State) numerous times, not just for my own business but accompanying immigrant friends who needed an interpreter, and the staff have been wonderful: knowledgeable, helpful, and friendly. The same is true of other government offices: Social Security in two different cities, the office in Chicago where I got my senior discount transit pass, and so on. Numerous commenters under that post agreed, talking about DMV experiences around the country.
My second impulse was that what this drug-addled liar describes sounds to me not like government offices but private corporations: the impossibility of reaching a human being, being put on hold for hours, being stonewalled, being denied reasonable remedies ... Most of the complaints I see about stagnant, inefficient, and unfriendly bureaucracy refer to the private sector. Just try to cancel a newspaper subscription, or your cable service, or any number of other business dealings. Try to get a refund on your ticket for a canceled flight. Try to talk to a real person without navigating complex menu trees that eventually dump you into an hour-long hold. And then there is the garden of earthly delights that is private health insurance. These time sinks are the result of companies trying to boost profits by cutting service, which is labor-intensive: hence the menu trees, hence the call centers outsourced to poorer countries. Next, breathing down our necks, will be AI telephone customer-service robots. We'll hear a lot about their labor-saving, money saving superiority, but not very much about the actual costs of running and maintaining those systems.
I don't blame the phone center people, who often struggle with English
& are hamstrung by the scripts they're given, but they try. I blame
the people at the top, people like Musk.
About 30 years ago David Gordon published Fat and Mean: The Corporate Squeeze of Working Americans and the Myth of Managerial "Downsizing". The notion of big corporations as "lean and mean" was a myth then, and I doubt things have changed. When business-school manager-types take over non-profit institutions such as colleges, they cut professors and service staff while hiring more office drones. I saw this happen at around the same time, the mid-90s, in the state university food service where I worked. Kitchen workers were RIFed (for Reduction in Force, the kind of acronym these people adore) in time for the beginning of the school year, and the system was reorganized. The result was that serving lines got longer, food quality declined, worker morale declined, but the people at the top boasted in bulletin-board memos that another manager had been hired for the central administrative office. This was supposed to make us feel good. They also brought in counselors, to help us cope with the stress. The entire year was disastrous and the dining service didn't recover for
years after that, but the guy who'd done it was kept on for another
year at his six-figure salary. New hires were outsourced to a private temp company, resulting in layers of waste: time reports had to be done by in-house managers and again by the company. Plus the company had to make a profit, so the university paid more for workers. That debacle was abandoned after a couple of years. I wonder how much money was wasted.
The government, especially under Biden, tried to fix some of those problems, such as unsubscribing to email lists and getting refunds from airlines, against intense panicky opposition by the big corporations. I hold no brief for Biden overall, but as a non-rich retiree I benefited from some of his actions. So did many others.
In a way Musk is only part of the problem, albeit an important part. One commenter wrote that he sounds like a spoiled toddler. I say he sounds like a spoiled toddler who was raised on "free-enterprise" propaganda by rich right-wing parents; and that's what he is. The defense of government service many commenters raised was valid, and I was pleased to see it. But I didn't note more than a couple who pointed out that Musk's line applied most accurately to private corporations.